Minister of Communications and Digitalisation, Ursula Owusu-Ekuful, has announced a collaborative effort between Mobile Network Operators (MNOs) and the Bank of Ghana to resolve the issue of individuals being unable to access funds in their mobile money accounts.
Many subscribers have expressed concerns after their SIM cards were deactivated due to failure in re-registering them. In response, during a parliamentary session on Thursday, June 8, Minister Ursula Owusu-Ekuful provided an update on the SIM re-registration exercise and assured affected subscribers that while they may not be able to engage in mobile-related transactions with their deactivated SIMs, their funds will be retrieved through established procedures.
The Minister urged the National Identification Authority (NIA) to assist individuals in obtaining their Ghana Card, acknowledging the challenges subscribers face in accessing their mobile money wallets. She emphasized that these subscribers, despite their inability to conduct mobile transactions, will be able to retrieve their funds with the cooperation of the Bank of Ghana. This can be accomplished by presenting a valid identification document and following the necessary processes.
“We continue to encourage the National Identification Authority (NIA) to assist people in acquiring their Ghana Card. We have also been made aware of the difficulties facing subscribers in accessing their funds on their mobile money wallets,” stated Minister Ursula Owusu-Ekuful.
“These subscribers will not be able to transact mobile money-related activities. However, we are working with the Bank of Ghana to ensure that these subscribers can retrieve funds upon presenting a valid ID and completing the required processes.”
This initiative aims to address the concerns of subscribers who have faced difficulties due to the deactivation of their SIM cards and to ensure the safe return of their funds.
